LLU Health Care VA Palm Desert Community Clinic scores No. 1 in best practices
(From left) John Samples, MD, assistant medical director for the VA Palm Desert Community Clinic, and Roberta Murphy, clinic manager, receive recognition for achieving the highest scores in a patient survey for customer service from Dean Stordahl, MD, medical director of the Jerry L. Pettis Memorial Veterans Affairs Medical Center; Michael Jackson, MPH, government liaison for Loma Linda University Medical Center; Suzzane Schwach, director of LLUHC VA clinics; David Wren, MHA, CEO of LLUHC; Noreen Krogstad, community clinic liaison; and Steve Ogilvie, executive director of finance for LLUHC.
Loma Linda University Health Care recognized one of five Veterans Affairs (VA) clinics it helps run on August 24 for scoring No. 1 out of all 22 VA clinics in the Southern California Veterans Integrated Service Network in best practices for continuity of care, education and information, overall coordination, and patient preference based on results from patient surveys.
The VA Palm Desert Community Clinic received the highest overall best practice score from the survey of health care experiences of patients. The survey is given to every VA patient and results are reported quarterly.
Dean Stordahl, MD, medical director of the Jerry L. Pettis Memorial Veterans Affairs Medical Center; David Wren, MHA, CEO of LLUHC; and Steve Ogilvie, executive director of finance for LLUHC, recognized the staff at the VA Palm Desert Clinic during a site visit for their outstanding achievement.
“Everything they do, customer service is at the front of their minds,” says Mr. Ogilvie.
John Samples, MD, assistant medical director for the Palm Desert clinic, and Roberta Murphy, clinic manager, accepted a commendation of achievement on behalf of the staff.
“Teamwork is key,” notes Ms. Murphy. “The main thing the scores reflect is the teamwork between the physicians and staff here.”
Ms. Murphy also says that meeting monthly with the other clinic managers to share best practices and to discuss ideas is a part of scoring so well on the patient surveys.
The VA Palm Desert Community Clinic is the largest of the five Loma Linda VA clinics, and it serves 7,000 veterans.
By Preston Clarke Smith