School of Pharmacy delivers flu shot clinic to UPS San Bernardino facility.
By Stephen Vodhanel, PhD
A neighborhood friendship between Dr. Rashid Mosavin, executive associate dean of the School of Pharmacy, and Mr. Rich Day, UPS management official, has extended itself into a professional relationship that has benefited the school greatly.
Since UPS does not sell a product, their entire business model is based on customer service. In several casual conversations between neighbors, Dr. Mosavin realized that Mr. Day is an expert with customer service from years of management experience with UPS, and has an important message that any pharmacy student needs to hear.
Asking Mr. Day if he would be willing to give a customer service lecture in a pharmacy management class here at LLUSP, an important community relationship between the School of Pharmacy and the UPS corporation has developed.
“Although the pharmacy profession has many technical skills required, all pharmacists must be proficient with patient care, or customer service if you will, in order to effectively serve their community. Patient care and service is critical to the pharmacy profession and must be in the curriculum. I have not met many people with the customer service expertise of Mr. Day, the students love him, and working with UPS has been great,” said Dr. Mosavin.
Rich Day’s lectures are well received by the students. “Mr. Day's lectures are centered on customer service. His main points are to be visible, express passionate commitment to serving the customer, don't fuss about the trifles, put enthusiasm into your work and create happiness for others. He is a very nice guy and his lectures are realistic situations that happen and things that we could do in the workplace to minimize stress and make every customer's experience great. This advice definitely extends to the pharmacy profession,” said PY3 student Millina Hanna.
Recently, the School of Pharmacy held a flu shot clinic event at the San Bernardino UPS facility.
Twelve students, under the supervision of Dr. Mosavin and Dr. Joselyn Yamzon, immunized 25 UPS employees. With the warm reception by the UPS employees (employees often are too busy to take the time for a flu shot), and community learning opportunities provided to the pharmacy students, a teaching and community service relationship has developed with UPS.
"UPS has also made several donations to our school, and they are interested in health fares in the future. UPS has given the School of Pharmacy a great community learning opportunity for our students that extends itself from the classroom to community service. We are very thankful to Mr. Rich Day and UPS,” said Dr. Mosavin.
Photo: School of Pharmacy flu-shot clinic at the UPS San Bernardino facility.