Problems logging in? Make sure your browser is configured correctly!
If you've met all of the following requirements, then go to Diagnostics below and email your answers to us.
Use a supported browser
The following browsers are supported:
| Browser | Version for Windows | Version for Macintosh |
| Internet Explorer | 6.0 with latest security patch | 5.2.3 for OS X |
| 5.5 SP2 | 5.1.7 for OS 9 | |
| Netscape | 6.2.x | 7.1 or OS 10.2 |
| 7.1 | 6.2.x and 7.02 for OS 9 |
Turn cookies on
In Internet Explorer, you can do this by going to Tools --> Internet options --> Privacy --> Advanced --> uncheck "Override automatic cookie handling."
Turn pop-up blockers off
How this is done depends on your pop-up blocker.
Turn ssl on
In Internet Explorer, you can do this by going to Tools --> Internet options --> Advanced --> Security --> check "Use SSL 2.0" and "Use SSL 3.0".
Clear your cache and/or cookies
In some cases people have problems when their browser shows them a cached web page instead of the correct web page. If you continue to have problems, try clearing your disk cache, memory cache, and cookies.
In Internet Explorer, you can do this by going to Tools --> Internet options --> Temporary Internet Files --> (a) Delete Files... and (b) Delete Cookies...
Diagnostics
If you continue to have problems, please email the results from these questions to sswebmaster@llu.edu and we will help you figure it out.
(1) What OS are you using? Windows? Macintosh? Other? What version?
(2) What browser are you using? Internet Explorer? Netscape? Other? What version?
(3) Go to http://www.llu.edu/ssweb. Do you get the "Student Services" page?
(4) From there click on "Login." Do you get a login page? If not, what do you see? Please tell us the specific error you get.
(6) If you get this far ok, enter your SSN and PIN and press Login. If you get an error, please tell us the specific error you get.
If you continue to have problems, please email the results from these questions to sswebmaster@llu.edu and we will help you figure it out.
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